cuan888 Privacy Policy
This page describes what we collect when you use cuan888 and how we keep that data protected. Our privacy practice is built around a straightforward principle: we collect only the minimum information needed to verify your identity, process your transactions, and operate the platform. We do not sell your data, and we do not share your personal information with third parties except where required by law or for direct service delivery on your behalf.
Your account on cuan888 involves several categories of data. When you register, we collect your email address and a password of your choosing. To unlock deposits and withdrawals, we require proof of identity—typically a national ID—and a document linking your name to a payment method. Once verified, we store encrypted records of your deposits, withdrawals, and account balance. Throughout this process, our goal is transparency: you know what we hold, why we hold it, and how long we keep it.
This policy applies to all cuan888 users accessing our service where local law permits. If you are outside a jurisdiction where cuan888 operates legally, you should not open an account. The data practices described here reflect our obligations under applicable privacy law and our commitment to treating your information with care.
What data we collect and how we use it
When you create an account on cuan888, we collect your email address, chosen username, and hashed password. This allows us to authenticate you and send account notifications. We also collect your full name, date of birth, and national ID number—required for account verification and compliance with anti-money-laundering regulations. These documents must be legible, unobscured, and match the name and identity you provide during signup.
Your payment data flows through our system only when you make a deposit or request a withdrawal. If you deposit via DANA, e-wallet, mobile banking, or local paymentwe collect the transaction reference and timestamp; your e-wallet password never reaches our servers. Bank virtual account transfers to online payment, e-wallet, mobile banking, or local payment flow through encrypted channels, and we store only the transfer confirmation and amount. We do not store your full card details or bank account credentials; those remain between you and your financial institution.
Device and session data
We collect your IP address, browser type, and device identifier to detect fraud and prevent account takeovers. This data helps us block unauthorized login attempts and flag unusual deposit or withdrawal patterns. We do not track your behaviour across other websites.
Third-party processors and data sharing
Our payment partners—including e-wallet aggregators and bank virtual account processors—receive transaction data necessary to complete your deposits and withdrawals. We do not control how these partners handle your data once the transaction settles; you should review their privacy policies. Our compliance vendors receive hashed ID document data to verify that your identity is not flagged on sanctions lists. We require all third parties to sign data-processing agreements that prohibit them from using your data for their own purposes.
We may disclose account information if required by law, court order, or government agency. This includes regulators in Jakarta, Surabaya, Bandung, Medan, and Semarang who oversee gaming and financial services in their regions. We will not disclose information voluntarily unless compelled.
Cookies and tracking
cuan888 uses session cookies to keep you logged in and functional cookies to remember your game preferences and language setting. We do not use tracking cookies or place pixels that follow you across the web. If you clear your browser cookies, you will be logged out and will need to log back in on your next visit.
Your rights and data retention
You have the right to request a copy of all personal data we hold about you. You can also request that we correct inaccurate information or delete your account and associated data. To exercise these rights, contact our support team through the channels available in your account area. We will respond within 30 days. Deletion of your account will not erase transaction records required by law for auditing or fraud investigation; those records are retained for seven years and kept separate from your profile.
If you believe our privacy practice violates applicable law, you have the right to lodge a complaint with your local data protection authority. cuan888 respects your privacy as a foundational commitment; we address complaints seriously and work to resolve issues promptly.
We collect data only to serve you reliably and protect the integrity of our platform.
For questions about this privacy policy or to request your data, reach out to our support team. We are available in English and Bahasa Indonesia via email, live chat, and in-app messaging. Your privacy matters to us, and we treat every request with care.